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Account stuck in "product change in progress" after broadband upgrade

FIXED
mfitzp2
Interested
Posts: 2
Registered: ‎12-07-2021

Account stuck in "product change in progress" after broadband upgrade

I upgraded to Unlimited Fibre broadband in June. No technical trouble, the new router arrived and it all works fine. But in my online account it still says "An error has occurred. You can't change your products for the moment, you already have a product change in progress." after several weeks, and it looks like I am still being billed for the old broadband product. Has something got stuck?

3 REPLIES 3
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Account stuck in "product change in progress" after broadband upgrade

Fix

Hi @mfitzp2

 

Thanks for reaching out via our online Community Forum.

 

I've just sorted the account out for you if you'd like to have another look. Please let us know if you have any further issues going forward.

 Adam
 Plusnet Help Team - Leeds
mfitzp2
Interested
Posts: 2
Registered: ‎12-07-2021

Re: Account stuck in "product change in progress" after broadband upgrade

Thank you Adam, it looks good now.

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Account stuck in "product change in progress" after broadband upgrade

Great stuff Smiley

 

Feel free to reach out if you have any further queries at all.

 Adam
 Plusnet Help Team - Leeds