Account stuck in "product change in progress" after broadband upgrade

[#1]

I upgraded to Unlimited Fibre broadband in June. No technical trouble, the new router arrived and it all works fine. But in my online account it still says "An error has occurred. You can't change your products for the moment, you already have a product change in progress." after several weeks, and it looks like I am still being billed for the old broadband product. Has something got stuck?

[#2 · Accepted solution]

Hi @mfitzp2

Thanks for reaching out via our online Community Forum.

I've just sorted the account out for you if you'd like to have another look. Please let us know if you have any further issues going forward.

[#3]

Thank you Adam, it looks good now.

[#4]

Great stuff

Feel free to reach out if you have any further queries at all.