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Account status stuck so I can't see offers or make changes

hemp47
Newbie
Posts: 1
Registered: ‎26-04-2023

Account status stuck so I can't see offers or make changes

My account is stuck with the following message but I don't have any outstanding orders and my last account change was March last year:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.
 
 
2 REPLIES 2
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Account status stuck so I can't see offers or make changes

@hemp47 You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Account status stuck so I can't see offers or make changes

Hi @hemp47,

That should be fixed for you within the next few hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet