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Account seems to be locked

jamesmcs86
Newbie
Posts: 4
Registered: 20-05-2015

Account seems to be locked

Hi there,

My account seems to be locked. I've tried 3 times to reset my password and upon resetting I've been unable to login using those details.

I haven't logged in but was looking to take advantage of the BT app offer yet up on clicking email link I got a "Service down" message every time I entered my details. 

 

Please can my account be unlocked.

 

Thanks,

James

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Account seems to be locked

Hi there, 

 

I've just looked into this, the account looks fine and there are no issues preventing you from logging in. 

 

Have you tried logging in on a different device?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team