Account says "You cannot make any changes to your account while there is a phone order in progress."

[#1]

Hi,

My account is due for renewal next month, so I logged in to my account to look for the renewal options.

All I see is this message for a few days now:

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

It does not seem to allow me any option to renew until this error is cleared?

What do I need to do to fix this?

There doesn't seem to be any email/chat/contact form from within the account to raise the problem, am I just missing where this is? Do I need to phone the support line?

Thanks in advance.

Neil

[#2]

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault. Or you could try ringing customer Support.

Whichever it is, it needs sorting, but don't hold your breath.

[#3]

@wardclan Thank you for taking the time to contact us on our Community Forum, I hope you are well.

At your earliest convenience, please can you DM me the username of the account so that we can look into this further for you, I have also messaged you to trigger the response. 

Looking forward to hearing from you soon

[#4]

Thank you for your swift response, I have now raised this to our back-end team to remove the "stuck" feature, I have emailed you the task reference from the account, please allow up to 5 working days for this to be addressed. 

Once this is completed, you will be able to place the renewal on your online account.

I hope this helps