Account's being charged

[#1]

I renewed my contract last month and got charged more than the agreed amount in this month's invoice. Upon contacting customer service I was told this will be refunded but this hasn't happened. Would a Plusnet staff be able to help?

Thanks

[#2]

Sorry to hear this.

From what we can see the refund was processed and should be in your account by now.

We'd need a copy of your statement sending via PM so we can investigate this further.

It must fit the below criteria

• Be a true copy of an original sent to you by the bank, printed from a statement machine, or downloaded from internet banking
• It must display your bank sort code and account number
• Show all transactions from and for 14 days following