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Account restricted on payment due date

VorpalMortal
Newbie
Posts: 2
Thanks: 1
Registered: ‎17-01-2019

Account restricted on payment due date

This keeps happening, my account has been restricted again for the 100th time, i always pay at the end of the month but my payment date is the 17th. Before i could just select the option when promoted to continue without restrictions during the grace period but now plusnet has decided not even give me that option as well as restricting me from even accessing my account online via the website even if i was able to pay them, seriously this needs to stop.

3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,603
Thanks: 6,105
Fixes: 1,017
Registered: ‎21-04-2017

Re: Account restricted on payment due date

Sorry to hear this.

I've made a change to your account. Can you try browsing now letting us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
VorpalMortal
Newbie
Posts: 2
Thanks: 1
Registered: ‎17-01-2019

Re: Account restricted on payment due date

Yep thats it fixed, again.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,603
Thanks: 6,105
Fixes: 1,017
Registered: ‎21-04-2017

Re: Account restricted on payment due date

That's good to see and sorry again for the issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team