Account renewal error
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Account renewal error
18-12-2020 2:37 PM
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After logging into my account I am offered a renewal for broadband from £22.99.
When I select this all I get is an error that this offer is not available. If you are not going to let me renew I might as well move my broadband to another provider, as my current broadband with plusnet is way over the cost of a new/renewed contract.
Why not just let customers select new customer deals instead of renewal deals that do not work?
Re: Account renewal error
26-12-2020 3:52 PM
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Re: Account renewal error
27-12-2020 9:35 PM
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It may be best calling customer options on 0800 013 2632 when they’re back open tomorrow
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