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Account renewal error

Haffoc
Grafter
Posts: 43
Thanks: 1
Registered: ‎22-09-2014

Account renewal error

After logging into my account I am offered a renewal for broadband from £22.99.

 

When I select this all I get is an error that this offer is not available. If you are not going to let me renew I might as well move my broadband to another provider, as my current broadband with plusnet is way over the cost of a new/renewed contract. 

 

Why not just let customers select new customer deals instead of renewal deals that do not work?

2 REPLIES 2
Haffoc
Grafter
Posts: 43
Thanks: 1
Registered: ‎22-09-2014

Re: Account renewal error

I now have a renewal offer that works but it appears to be a downgrade from unlimited fibre extra to unlimited fibre @ £24.99
Thrall
Seasoned Pro
Posts: 568
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Account renewal error

It may be best calling customer options on 0800 013 2632 when they’re back open tomorrow