Account renewal Looming for 2015
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Account renewal Looming for 2015
02-04-2015 10:07 AM
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Not managed to find an email contact for Customer services? ,
My line rental renewal is arriving soon , but until I know the exact amount that PN are expecting to charge me for continuation of my Account for the unlimited usage and anytime calls I am reluctant to commint £155 to the line rental .
its currently around the £13 per month., line rental on top .
Can some one help please .
ta
Chris
Re: Account renewal Looming for 2015
02-04-2015 10:46 AM
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The best thing to do is ring the Customer Options Team (cancellations)
From landlines: 0800 013 2632
From mobiles: 0330 123 9197
8am - 8pm Monday to Friday
9am - 7pm Saturday
9am - 6pm Sunday
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Account renewal Looming for 2015
02-04-2015 10:47 AM
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Your renewal of phone will keep what you have currently it doesn't change.
You can't email cs you can only open a ticket.
If you want to call you can call the options team to see if they can offer a deal.
Re: Account renewal Looming for 2015
02-04-2015 10:50 AM
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Re: Account renewal Looming for 2015
02-04-2015 5:37 PM
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Sorry - raise a ticket how?
@Creedy,
There is a link below, but as advised by IT Works, the best thing to do is chat to COTS / Retentions / Super Deals team. I suggest that you can reasonably expect an industry wide annual increase in phone line rental, as for anything else it is anybody's guess. Committing to LRS does put off that increase until next year.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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