Account question
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Account question
08-12-2018 3:26 PM
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Hi
Just got a discount on my bill but have had an email saying that the old price is still being taken out. Any thoughts?
Re: Account question
08-12-2018 9:52 PM
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Hi @Nezzac,
Please accept my sincerest apologies for this.
I have sent off an email request on your behalf to bring your discounts in line with the agreed contract.
Hopefully this shouldn't be an issue to sort out. However, please be aware that we have had some accounts experience issues with discounts recently and our back office team is working to remedy this as soon as they can.
You can follow the ticket I updated for you here
Re: Account question
07-01-2019 3:58 PM
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Had another email saying you'll take £33 out. I should be paying £29.99. Sort this please
Re: Account question
07-01-2019 4:40 PM
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