Account question

[#1]

Hi

Just got a discount on my bill but have had an email saying that the old price is still being taken out. Any thoughts?

[#2]

Hi @Nezzac, 

Please accept my sincerest apologies for this.

I have sent off an email request on your behalf to bring your discounts in line with the agreed contract. 

Hopefully this shouldn't be an issue to sort out. However, please be aware that we have had some accounts experience issues with discounts recently and our back office team is working to remedy this as soon as they can. 

You can follow the ticket I updated for you here

[#3]

Had another email saying you'll take £33 out. I should be paying £29.99. Sort this please

[#4]

Hi @Nezzac, thanks for getting in touch.

I am sorry to hear the issues with your invoices have still not been resolved. I've taken a look into the account for you and provided an update here for you.

Regards