Account phone number

Lesleyann500 · ‎29-04-2014

Hi,
We recently moved house and phone + broadband was transfered over. My member center is still showing the phone number of the previous address.
Can you update my account to the new number please?
Thank you

MattyC · ‎10-04-2014

Hi Lesleyann500,
I've got this updated for you now. My apologies that it was never done following your house move.
Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

Lesleyann500 · ‎29-04-2014

Thank you

Townman · ‎22-08-2007

Matty,
Is this a manual or automated process when performing a house move? I've seen a number of similar incidents (had it happen to one of my referrals). I suspect it then causes problems with the profile update. My referral had two bites at the cherry to get this one right, first for account details and then for the current speed page.
Does this need further investigation / staff t(re)raining?
Kevin

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Cruise85 · ‎05-08-2014

The CLI change should automatically update during a home move, however I accept that the agents dealing with said home moves should be ensuring that this is updated manually should the automation fail.
I'll certainly get this looked into by our provisioning team
Regards
Matt