Account password reset
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10-05-2020 2:37 PM
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Hi,
I've received an email saying my contract is almost up, so I've been trying to log into my account to renew it.
I know for a fact that my password was correct, but the site says it wasn't. So, I've changed it. About a dozen times over the past few days. Each time the change seems to go through and my router disconnects for a few seconds, presumably updating the password. It then reconnects, but when I try and log into my account it says invalid password.Again.
Anyone else had this? And/or knows how to fix it?
Fixed! Go to the fix.
Re: Account password reset
10-05-2020 3:26 PM
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@notsram Welcome to the forum.
Are you getting your passwords mixed up? There's one for wireless and one for logging in to your hub. Both of these are on a label fixed to your hub. You also have a third username and password used to access your account and get you on line.
As far as I am aware it is impossible to change this without first logging into your account.
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Re: Account password reset
10-05-2020 3:28 PM
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Just a thought but have you got, ‘allow cookies’ switched on or off ?
Re: Account password reset
10-05-2020 3:45 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account/ Billing
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10-05-2020 5:33 PM
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@dvorak thanks for moving this to the correct section!
Thanks for the other replies. I've now worked out what was wrong. I was using the wrong username! (I am officially an idiot!)
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