I've received an email saying my contract is almost up, so I've been trying to log into my account to renew it.
I know for a fact that my password was correct, but the site says it wasn't. So, I've changed it. About a dozen times over the past few days. Each time the change seems to go through and my router disconnects for a few seconds, presumably updating the password. It then reconnects, but when I try and log into my account it says invalid password.Again.
Anyone else had this? And/or knows how to fix it?
Fixed! Go to the fix.
Re: Account password reset
@notsram Welcome to the forum.
Are you getting your passwords mixed up? There's one for wireless and one for logging in to your hub. Both of these are on a label fixed to your hub. You also have a third username and password used to access your account and get you on line.
As far as I am aware it is impossible to change this without first logging into your account.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'