Account page not loading
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Account page not loading
13-06-2020 11:58 AM
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Log in to my account results in header/footer but no content - probably related to the change from fibre to fibre extra. The BT change was delayed a couple of days but my Plusnet profile had not changed and I was trying to check if my account details had changed appropriately.
The BTW speed test is still giving 55/10 type results on a line syncing at 79999/19999 with a BT profile of 77.35/20
I suppose I should not complain too much as I'm paying less (or should be!) for the same speed at the moment 😀
Using a TP-Link Archer VR600 modem-router.
Re: Account page not loading
15-06-2020 5:09 PM
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Hi there,
Thanks for getting in touch.
Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, if you feel there is a Speed Fault please raise this online.
Thanks - Tahir
Re: Account page not loading
15-06-2020 9:55 PM
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????
Using a TP-Link Archer VR600 modem-router.
Re: Account page not loading
17-06-2020 9:33 AM - edited 17-06-2020 9:37 AM
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I’ve seen delays in bills loading too recently. Billing is sensitive to cookie remnants - you might try doing a forced logout out the portal (use the log off link on the far right) then log in again, load the billing page and wait a while...!
Do you have a static IP address?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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