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Account now off hold - still being billed for wrong amount x 4

FIXED
Sawdust
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-09-2019

Account now off hold - still being billed for wrong amount x 4

My account was put on hold in March as I was being billed £15.99 a month in error and not £8.99 as agreed in December.  This was due to the ongoing billing problems regarding, I assume, discounts. The account is apparently now off hold and email received on 17 September detailing 4 payments (assume the 3 allowed back payments and current) to be taken from my account shortly of, yes, you've guessed it £15.99. I updated the still open ticket on 18 September but have not as yet had a response.  Ticket Number is 189489325. 

7 REPLIES 7
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Account now off hold - still being billed for wrong amount x 4

Hi @Sawdust

 

Thanks for getting in touch regarding this and I do apologise that the discounts appear to have not applied to your account.

I will take the steps to correct this for you, I have detailed this in a ticket on your account here

 

If you have any questions feel free to get back in touch.

Sawdust
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-09-2019

Re: Account now off hold - still being billed for wrong amount x 4

Hi Warwick

Thank you for your prompt response.  I see that I now have 2 open tickets.  All I want is to be billed £8.99 (less my referrals) in future. Will this happen.

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Account now off hold - still being billed for wrong amount x 4

 

Hi @Sawdust - thanks for highlighting this, my apologies for the ticket duplication.

 

I've just updated ticket 189489325 for you accordingly.

 

Best wishes

 

Dave

Sawdust
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-09-2019

Re: Account now off hold - still being billed for wrong amount x 4

Hi Dave

 

Thank you for the update to my ticket and yours and Warwick’s prompt responses. Hopefully October’s bill will be correct.

Regards

Paul

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
Thanks: 9,701
Fixes: 1,529
Registered: ‎21-04-2017

Re: Account now off hold - still being billed for wrong amount x 4

Fix

Hi Paul, thanks for getting back to us.

Fingers crossed all will be well moving forward, I've added a reply onto your ticket 189489325 getting the ball rolling to make sure your next bill is accurate.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Sawdust
Newbie
Posts: 4
Thanks: 1
Registered: ‎20-09-2019

Re: Account now off hold - still being billed for wrong amount x 4

Thank you Anoush for the update to my ticket, the email confirmation and the steps you have taken to try and ensure that I am billed correctly in future. What you have explained makes sense. Paul

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,054
Thanks: 9,701
Fixes: 1,529
Registered: ‎21-04-2017

Re: Account now off hold - still being billed for wrong amount x 4

Cheers for getting back to me, Paul.

No problem, if there's anything else we can help with feel free to let me know.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet