Account now off hold - still being billed for wrong amount x 4

[#1]

My account was put on hold in March as I was being billed £15.99 a month in error and not £8.99 as agreed in December.  This was due to the ongoing billing problems regarding, I assume, discounts. The account is apparently now off hold and email received on 17 September detailing 4 payments (assume the 3 allowed back payments and current) to be taken from my account shortly of, yes, you've guessed it £15.99. I updated the still open ticket on 18 September but have not as yet had a response.  Ticket Number is 189489325. 

[#2]

Hi @Sawdust

Thanks for getting in touch regarding this and I do apologise that the discounts appear to have not applied to your account.

I will take the steps to correct this for you, I have detailed this in a ticket on your account here

If you have any questions feel free to get back in touch.

[#3]

Hi Warwick

Thank you for your prompt response.  I see that I now have 2 open tickets.  All I want is to be billed £8.99 (less my referrals) in future. Will this happen.

[#4]

Hi @Sawdust - thanks for highlighting this, my apologies for the ticket duplication.

I've just updated ticket 189489325 for you accordingly.

Best wishes

Dave

[#5]

Hi Dave

Thank you for the update to my ticket and yours and Warwick’s prompt responses. Hopefully October’s bill will be correct.

Regards

Paul

[#6 · Accepted solution]

Hi Paul, thanks for getting back to us.

Fingers crossed all will be well moving forward, I've added a reply onto your ticket 189489325 getting the ball rolling to make sure your next bill is accurate.

[#7]

Thank you Anoush for the update to my ticket, the email confirmation and the steps you have taken to try and ensure that I am billed correctly in future. What you have explained makes sense. Paul

[#8]

Cheers for getting back to me, Paul.

No problem, if there's anything else we can help with feel free to let me know.