Account now off hold - still being billed for wrong amount x 4
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20-09-2019 5:06 PM
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My account was put on hold in March as I was being billed £15.99 a month in error and not £8.99 as agreed in December. This was due to the ongoing billing problems regarding, I assume, discounts. The account is apparently now off hold and email received on 17 September detailing 4 payments (assume the 3 allowed back payments and current) to be taken from my account shortly of, yes, you've guessed it £15.99. I updated the still open ticket on 18 September but have not as yet had a response. Ticket Number is 189489325.
Fixed! Go to the fix.
Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 5:16 PM
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Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 5:28 PM
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Hi Warwick
Thank you for your prompt response. I see that I now have 2 open tickets. All I want is to be billed £8.99 (less my referrals) in future. Will this happen.
Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 6:12 PM
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Hi @Sawdust - thanks for highlighting this, my apologies for the ticket duplication.
I've just updated ticket 189489325 for you accordingly.
Best wishes
Dave
Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 7:15 PM
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Hi Dave
Thank you for the update to my ticket and yours and Warwick’s prompt responses. Hopefully October’s bill will be correct.
Regards
Paul
20-09-2019 8:20 PM
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Hi Paul, thanks for getting back to us.
Fingers crossed all will be well moving forward, I've added a reply onto your ticket 189489325 getting the ball rolling to make sure your next bill is accurate.
Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 8:35 PM
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Thank you Anoush for the update to my ticket, the email confirmation and the steps you have taken to try and ensure that I am billed correctly in future. What you have explained makes sense. Paul
Re: Account now off hold - still being billed for wrong amount x 4
20-09-2019 8:50 PM
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