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Account notice required

tomo2001
Newbie
Posts: 3
Registered: 21-09-2015

Account notice required

Hi first payment on account was 12/08/14.
When would I be OK to look at a new provider taking over my Broadband without any penalties from Plusnet ?
I cannot see an end date in My Account Details of the member centre, which seems strange.
5 REPLIES
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Account notice required

tomo2001
Newbie
Posts: 3
Registered: 21-09-2015

Re: Account notice required

Hi Oldjim
See the attachment. Is the outstanding amount to leave the £38.85 ??
If so will this reduce further if I keep my Plusnet connection for say 1 month longer ?
Thanks in advance.
Paul
Community Veteran
Posts: 38,311
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: Account notice required

yes but only slowly as the cancellation charge is rather less than the monthly subscription
https://www.plus.net/info2/legal/price_guide.html?source=legals see table 1.11
tomo2001
Newbie
Posts: 3
Registered: 21-09-2015

Re: Account notice required

So if I wait until 12/02/16 there should be £0 cancellation charge as I will have seen out my 18 month contract ?
Thanks
Paul
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Account notice required

The contract is due to expire on 22/03/16.
The contract started on 23/09/14 Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team