Account needs closing

[#1]

Hi, sorry about this;

I rang up yesterday asking for my telephone/fibre account to be closed today.

It is currently still active - Do you know when I can expect my fibre/telephone to be closed?

(I am moving out of my current house today, with new owners moving in tomorrow.

I didn't want to be paying for their calls while they wait for the account to be closed) 

Many thanks.

[#2]

Moderator's note:

Thread moved from Fibre Broadband to My Account/Billing.

[#3]

Hi,

Support tell me they wont cancel my line until the date of the next DD?

When I rang yesterday I was told there would be no problem closing today.

I'm very confused -  I understand needing a final DD payment

But why refuse to cancel my line before then?

Why no option to pay earlier?

Why are two completely different pieces of info being provided?

Am I missing something obvious here?

Many thanks.

[#4]

Hi,

I'm very sorry about this - However, I've not recieved any further reponse either from the guys here or from support.

I'm not quite sure what support means when they write;
'once dd is clear please close account
no fees to pay'
I've asked for clarification, but so far no response.

My next direct debit payment is due on 04/09/2018 - Which seems like a long time to wait?
Since from midnight tonight the house and telephone line this account is registered to will no longer be legally mine.

The only course I can think to do a this point is;
1. Take a copy of the phone bill from midnight tonight.
2. Cancel my current direct debit with yourselves.
3. On request I will pay the money I owe until midnight 12/08/2018.
4. But I will refuse to pay for any phone calls made from 13/08/2018 onward.

I realise this may seem a little reactionary - I don't mean it that way, I just don't know what else to do.
But without any communication from yourselves, I'm not sure what your position is or how we can resolve it.

Many thanks.

[#5]

I understand the concern, however you've posted 3 times within a couple of hours on a Sunday afternoon. Unfortunately the support team can't always respond that quickly, particularly at weekends.

 My next direct debit payment is due on 04/09/2018 - Which seems like a long time to wait?

We're not waiting for your next direct debit, it's the one that's currently processing, this takes 7-10 days to clear and at that point your account will be closed.

3. On request I will pay the money I owe until midnight 12/08/2018.
4. But I will refuse to pay for any phone calls made from 13/08/2018 onward.

Any call charges within the 14 day cancellation period will be applicable and if that's the case we'll let you know.