cancel
Showing results for 
Search instead for 
Did you mean: 

Account needs closing, please

Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Account needs closing, please

The recent threads about closing an account opened up on behalf of someone else has prompted me to check my mother's old account which I opened for her in 2005.
Her phone was with BT and her broadband was transferred to Sky a few years ago (I had no knowledge of this as my brother organised it) and emails were never picked up.
Anyway, her account is still active and I would like it closed - one less thing for me to worry about.
Luckily I have Power of Attorney so should be a simple matter.
Could a member of the team let me know where to send a pdf copy of the PoA so that the account may be closed.
Thanks.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

23 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Account needs closing, please

I'm just finding out for you now. I believe the first port of call would be the customer options team advising them that you have PoA but let me confirm.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

Thanks, Chris.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

Thanks for the PMs, Chris.
I thought I'd reply here in case anyone else can help further as I sent an email with the PoA as a pdf  to documents@plus.net as suggested but got the following error:
Quote
A message that you sent to the following recipient could not be delivered due to a permanent error. ** The remote server 62.7.242.137 responded with: ** documents@plus.net 552:5.3.4 Message size exceeds fixed maximum message size This message was created automatically by mail delivery software on the server avasout05.

The pdf is only 11MB and I am using Outlook 2007 to send.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Account needs closing, please

11MB is quite a large file to be emailing. Could you compress this into a zip file and send through that way?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

11MB classed as high Shocked
The smallest I could get the zip file is just over 10 MB.
What's the maximum allowed and I could split into rar files and hope that someone at the other end would be able to combine them Undecided

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Account needs closing, please

Honestly I'm not sure. I'm struggling for suggestions other than breaking the pdf into 2 or 3 chunks and emailing them through that way, or sending it physically by post.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

Chris could I take the liberty of PMing you the parts to combine and then pass to the relevant department, please?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

Re: Account needs closing, please

Is uploading to some webspace and emailing a link to the document an option?  If you zip it with a password and send the password in the email it will prove that you are the source of the file?
Alternatively PDF Compressor
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

Thanks for the suggestion pwatson.
I have uploaded it to dropbox and sent a link and password.
Let's hope that suffices Smiley
Cheers.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Account needs closing, please

I presume you scanned it - what resolution was it scanned at?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

Originally scanned at 300dpi but copied to 70dpi before creating the pdf for emailing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Account needs closing, please

I'm betting you scanned it as a jpg and left it as 32 bit colour. If you'd scanned it as a group 4 tif (or converted it that format) which is 1 bit black/white you typically would get a file around 100KB per A4 page depending upon how much print was on the page.
150dpi would probably be about right for what you needed which would give a much smaller file size.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

I wanted to keep the colour but reduced the resolution and dpi size.
The resultant jpgs were between 500 and 800KB.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 18,426
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: Account needs closing, please

@Chris Just wondering how frequently documents@plus.net is monitored?
I did ask for conformation that the file has been received.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still