Account is always showing 'Unable to change service'

[#1]

I'd like to request a static IP address but I can't change anything on my account as it always shows the message:

Unable to change service

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Can anyone please help? This has been like this for months now.

[#2]

Welcome to our community forums @Whimbley 

Can you try now? I've just cleared the error on your account

[#3]

Perfect! That was quick!

I can see I have a static IP address in my account now, it's different to the IP I currently have assigned, presume I just need to reboot router and it'll pick up the new static IP?

[#4 · Accepted solution]

Yep, just reboot your router and you'll have a static IP.

No problem at all! Let me know if there's anything else you'd need help with.

[#5]

Brill, thanks, that's been great! I shall reboot shortly and see how I get on.

[#6]

Awesome, sounds good @Whimbley

[#7]

Same message for me too! appears this is an on going problem for many. My contract comes to an end early july they offered me another deal but cant take this up because of this message.

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.  !!!

Only option that will be left for me is to change provider if this cant be sorted. Seems a shame as otherwise been satisfied with Plusnet.

[#8]

Hi @djt, thanks for getting in touch and welcome to our Community Forums.
I've been in touch with my colleague @Gandalf who should have removed this stuck call feature message for you which now should allow you to take the offered deal online. Alternatively, if you give our Customer Options Team a call advising of the deal you've been sent then I'm sure they'll be happy to honour it for you.

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

[#9]

Thanks for sorting that

My present contract doesnt run out till 5th July would i lose a month by signing to the new contract now as it says the new start date would be the 29th may?

[#10]

Hi @Whimbley

That;s correct, we're unable to defer the start date of a new contract. I've been in touch with our Customer Options Team and have been informed that this is because the new contractual discounts will take effect on the next billing date if the broadband product is remaining the same.

If the broadband product is changing - i.e. upgrading to fibre, then the new contractual discounts, and contract will come into effect once the product change is complete.

-Adam - Plusnet Leeds

[#11]

Hi, 

I'm having this same problem. I'd like to use the Add-On to have a static IP address, but I get the 'Unable to change service' message on my account. 

Thanks,

Louise

[#12]

Hi @Lou_S,

I'm sorry to hear about this. I've raised a ticket in response, which can be accessed here. Please let us know once you've had the chance to read and respond to the ticket and we'll pick this back up for review as soon as possible.

[#13]

Thanks Alex. I've responded to the ticket to okay adding the £5 charge, so this should be going through now, I think!

[#14]

Thanks for getting back to us @Lou_S

Looks like the static IP we added was stuck and didn't apply, so I've removed it and re-added which has done the trick. I've also added a £5 credit towards your next bill to cover the duplicate charge you'll see there.

If you can reboot your router you should have a static IP afterwards.

[#15]

Hi.

Got the same issue. Please can you fix the error.