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Account in joint name?

hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Account in joint name?

Is it possible to have a Plusnet account in joint name? My wife sometimes has to deal with the bills and past providers haven't been allowing of this.
Paul
4 REPLIES
PeeGee
Aspiring Pro
Posts: 1,098
Thanks: 51
Fixes: 3
Registered: 05-04-2009

Re: Account in joint name?

Quote from: spraxyt
I suggest raising a ticket (otherwise known as asking a question) using the Help Assistant. I think https://www.plus.net/wizard/?p=wizard&page=22948&wizard_id=38 should be a suitable path to use (Customer Services -> Other). Once you've done that posting the ticket number here might help get it actioned more quickly.

Taken from a similar thread and actioned within a (working) day.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 26,718
Thanks: 929
Fixes: 10
Registered: 10-04-2007

Re: Account in joint name?

The account holder can contact Plusnet and ask for someone to be recorded on the account as being authorised to deal with the account.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Account in joint name?

FAO of plusnet forum staff:
Ticket number is 93585334. I'd be really grateful if you'd be able to speed up the response time.
Thanks for your help guys.
Paul
Plusnet Help Team
Plusnet Help Team
Posts: 13,471
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Account in joint name?

I've just checked and can see that's already been picked up.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team