Account holder name change (Holder deceased)
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account holder name change (Holder deceased)
Account holder name change (Holder deceased)
07-01-2016 8:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can anyone from Plusnet advise.... Unfortunately my Father in Law has passed away recently, and I need to change the Account holder name on his account to his wifes, as we want to keep all accounts and contracts as they are, just change the account holders name.
Can you advise on the easiest way to do this. His wife specifically wants me to deal with all of this, so please dont ask me to get her to get in contact.
I would appreciate speedy advice to resolve the issue.
Many thanks
Re: Account holder name change (Holder deceased)
08-01-2016 12:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The easiest way to do this would be giving us a call (Customer Options might be the best department for this, on 0800 013 2632 selecting the option for thinking of leaving)
Although I do appreciate that you've said to not ask for the accounts holders wife to contact us, I am sorry to say that we wouldn't be able to move an account/contract in to someone else's name without speaking to them to get their authorisation. The only solution I can really give to this would be for you to call us while she is present and pass the phone over to her so that she can give us authorisation, then you take the discussion from there.
Re: Account holder name change (Holder deceased)
08-01-2016 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Unfortunately due to the sudden passing, she dosnt want to deal with alot of things, and I am dealing with other issues as well.
Would a letter be appropriate, signed by her containing a copy of the death certificate?
If not the only recourse I have is to cancel the account, this I do not want to do, as it adds more complications to an already sensitive matter. I would appreciate if a little sensibility could be maintained here. I did set up the account, originally. I appreciate that you have to abide by data protection etc, but some degree of flexability in most cases is in order.
Re: Account holder name change (Holder deceased)
08-01-2016 4:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Account holder name change (Holder deceased)
13-01-2016 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Re: Account holder name change (Holder deceased)
13-01-2016 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A death certificate can be supplied in one of two ways:
Scanned and attached to an e-mail, and sent to the following e-mail address: postroom@plus.net.
A physical copy sent to the Sheffield office: Plusnet PLC, 2 Pinfold Street, Sheffield, South Yorkshire, S1 2GU
However if transfer of ownership is requested, someone from our Customer Options Team will try to call the customer to go over DPA and ensure the contractual obligations are agreed.
Re: Account holder name change (Holder deceased)
13-01-2016 1:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:green Username moved from a public forum to a private area with PN staff access
Re: Account holder name change (Holder deceased)
13-01-2016 2:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: HarryB I am sorry to say that we wouldn't be able to move an account/contract in to someone else's name without speaking to them to get their authorisation.
You're welcome to send a death certificate and letter requesting transfer of ownership via either of the methods advised in my previous post.
Quote from: HarryB However if transfer of ownership is requested, someone from our Customer Options Team will try to call the customer to go over DPA and ensure the contractual obligations are agreed.
I'm sorry, but you can't agree to move a contract in to someone else's name, it would have to be the person taking ownership of the contract that agrees this with us.
Re: Account holder name change (Holder deceased)
13-01-2016 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: HarryB I'm sorry, but you can't agree to move a contract in to someone else's name, it would have to be the person taking ownership of the contract that agrees this with us.
Actually, that makes sense to me.
@penfold
Might it not be easier if you took the account in to your own name? You'd never have DPA issues talking to Plusnet about the account again.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Account holder name change (Holder deceased)
13-01-2016 6:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@jelv. Can I have 2 accounts in 1 name?
Re: Account holder name change (Holder deceased)
13-01-2016 6:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Standard thing for someone with a holiday cottage.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account holder name change (Holder deceased)