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Account error.

mastertrancer
Newbie
Posts: 2
Registered: ‎18-07-2021

Account error.

Hi, my account has had the following message continually displayed since I joined Plusnet: An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

Consequently I'm unable to make any adjustments to my account and my current plan is due for renewal shortly. How do I go about getting this fixed?

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Account error.

@mastertrancer - from what I can see the error is/was caused by call features which hadn't activated as expected. I've manually pushed the activation through so should be sorted for you now.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet