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[#1]

Hi BigCol - I have had this problem and posted in this thread a while ago without success. It seems that nobody at Plusnet monitors this thread because it is marked as fixed. I suggest you start a new thread and hopefully someone will help you - good luck!

[#2]

Hi there

Hoping for a solution via the forums is a waste of time I'm afraid. I found that the only way to resolve this is to telephone the free customer services number. I think it's 0800 432 0200.

I got through to a very helpful chap in Sheffield and it was sorted out in a couple of days. He was very efficient and get me up to date with progress via email.

Good luck!

[#3]

Morning Stroker,

many thanks for taking time to respond and providing a heads-up.  I'll persist!

[#4]

Moderators Note

Rather than adding to an existing thread it’s much better to start a new thread and put any relevant information in it.
This will help staff and other forum members to help you