cancel
Showing results for 
Search instead for 
Did you mean: 

Account error message: An error has occured...

woj92
Interested
Posts: 2
Registered: ‎06-08-2021

Account error message: An error has occured...

Hi, 

I'm getting the following error on my account, which means I'm unable to change or manage my products:

 

An error has occurred

You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

 

I joined plusnet over a year ago and don't have any orders processing or pending. Judging by other posts, this seems to be a common issue. Is someone able to look at this?

Thanks.

6 REPLIES 6
NathanS
Newbie
Posts: 3
Registered: ‎05-08-2021

Re: Account error message: An error has occured...

I have the same problem, I posted on another board but have had no response yet.

dvorak
Moderator
Moderator
Posts: 28,398
Thanks: 6,226
Fixes: 1,453
Registered: ‎11-01-2008

Re: Account error message: An error has occured...

@NathanS - You piggy bagged on to a fixed post. I've now split it into it's own thread here, please add updates info to that.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Account error message: An error has occured...

Hi @NathanS, thanks for getting in touch and I'm sorry to hear you're having issues with a stuck cahnge in place also. I've replied to your initial thread regarding this.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Account error message: An error has occured...

Hi @woj92, thanks for getting in touch and welcome to our Community Forums.
I'm sorry for the issues you've had with the stuck change in place on your account. After looking into this for you I beleive I've removed the cause of the stuck change for you and you should now be able to manage your products.
If you have further issues moving forwards then please do let us know.

woj92
Interested
Posts: 2
Registered: ‎06-08-2021

Re: Account error message: An error has occured...

Hi @BD,

 

That seems to have fixed it. Thanks. 

 

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Account error message: An error has occured...

You're very welcome @woj92. If there's anything we can help you with moving forwards then please do get back in touch.