Account downgrade

[#1]

Hello Plusnet

I’ve just received an email telling me my product has been incorrectly applied as a 80/20 and you will change it to up to 38.

I’m on a legacy 55/10 product and wish to remain on this.

Please can you correct your mistake.

Thanks

[#2]

Hi there.

From what I can see while the profile on your account is set at 55mbps you're still provisioned on 80/20 from long ago. 

I've placed an order to modify your circuit to 55/10 which should go through tomorrow. I've also e-mailed the project owner as a heads up asking to take you out of the automated process.

[#3]

Thanks @Gandalf, appreciate the quick response and action.

[#4 · Accepted solution]

No problem and I've just had a reply back from the project owner advising that you've been taken out of the automated migration work.

[#5]

Great. 

The modified profile has applied and is reporting correctly my end

[#6]

That's good to see! Let us know if there's anything else we can assist with.