Account downgrade
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05-03-2019 5:01 PM
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I’ve just received an email telling me my product has been incorrectly applied as a 80/20 and you will change it to up to 38.
I’m on a legacy 55/10 product and wish to remain on this.
Please can you correct your mistake.
Thanks
Fixed! Go to the fix.
Re: Account downgrade
05-03-2019 5:19 PM
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Hi there.
From what I can see while the profile on your account is set at 55mbps you're still provisioned on 80/20 from long ago.
I've placed an order to modify your circuit to 55/10 which should go through tomorrow. I've also e-mailed the project owner as a heads up asking to take you out of the automated process.
Re: Account downgrade
05-03-2019 5:24 PM
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05-03-2019 5:29 PM
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Re: Account downgrade
06-03-2019 6:23 PM
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Great.
The modified profile has applied and is reporting correctly my end
Re: Account downgrade
06-03-2019 6:52 PM
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