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Account display

atbs1
Grafter
Posts: 307
Registered: 14-04-2007

Account display

I have just had a look at y Account, and cannot find the information I am looking for.  I, this year, moved to FTTC and received a new modem too. I assume the earlier in the year dates displayed are actually when those two contracts started? It could be clearer with "Contract started"  Then I see that there are some cancellation / termination charges, no query here, BUT when- if ever - do they cease? So the data I am seeking is how long are my contracts and when do they run to and when do  [all] cancellation charges cease?
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Account display

Cessation charges never cease as they are charged when or if you cancel the connection - this isn't charged if you migrate using a recognised procedure
The router has a 12 month tie in and FTTC 18 months but looking at my account I don't see an obvious way of finding the time it runs out
atbs1
Grafter
Posts: 307
Registered: 14-04-2007

Re: Account display

Thanks Oldjim, as you cal also see, more information will be useful...
So, why can't we have that information please?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Account display

Hi SGTE,
Is the information at https://portal.plus.net/my.html?action=account_summary not what you're looking for?