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Account contract end date is incorrect.

kensfishbar
Grafter
Posts: 27
Registered: ‎28-06-2015

Account contract end date is incorrect.

I renewed or upgraded my contract last December. And I have paid the correct bill in the last 2 months.  But this morning when I logged into my plus.net account.  The first page showed my contract is from 2019 to 2021.  Someone has messed up my details.

 

Thanks.

2 REPLIES 2
jab1
Legend
Posts: 17,427
Thanks: 5,669
Fixes: 260
Registered: ‎24-02-2012

Re: Account contract end date is incorrect.

Yep - the wonderfully efficient accounts program/system that PN use. 🤣

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Account contract end date is incorrect.

Hi there,

We're aware of this and it's logged with our Digital Team to fix as soon as we can (ref: MC-1877)

This only affects what you see though as the contract our side is correct & up to date. 

I'm really sorry for the inconvenience. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet