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Account contract end date is incorrect.

kensfishbar
Grafter
Posts: 27
Registered: ‎28-06-2015

Account contract end date is incorrect.

I renewed or upgraded my contract last December. And I have paid the correct bill in the last 2 months.  But this morning when I logged into my plus.net account.  The first page showed my contract is from 2019 to 2021.  Someone has messed up my details.

 

Thanks.

2 REPLIES 2
jab1
The Full Monty
Posts: 22,710
Thanks: 7,932
Fixes: 334
Registered: ‎24-02-2012

Re: Account contract end date is incorrect.

Yep - the wonderfully efficient accounts program/system that PN use. 🤣

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,972
Thanks: 10,954
Fixes: 1,638
Registered: ‎21-04-2017

Re: Account contract end date is incorrect.

Hi there,

We're aware of this and it's logged with our Digital Team to fix as soon as we can (ref: MC-1877)

This only affects what you see though as the contract our side is correct & up to date. 

I'm really sorry for the inconvenience. 

Anoush Mortazavi
Operations Assurance Professional
Plusnet