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Account closure

alanobrien
Newbie
Posts: 6
Registered: 30-11-2014

Account closure


Left Plusnet for BT on 8th Dec after an extended  struggle to get a mac despite a number of calls and tickets.
Asked for the final invoice to close the account, called customer service twice and left many ticket update reminders.
Result to date lots of spam texts and emails about an overdue account.
I would have thought Plusnet would be better served by sorting out the account closure invoice so that i can actually pay them.
Question #95844466 refers,  i appreciate the time of year may cause minor delays but can someone from plusnet please sort this out.
thank you.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Account closure

Hi again,
I'll follow this up and get your account closed. I don't think you owe us anything if my calculations are correct.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Account closure

Just as an update, your account is now closed and you'll actually be receiving a cheque to refund a slight overpayment relating to when your account should have closed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff