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Account closure, referrals and final invoice

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Account closure, referrals and final invoice

Hello
Just migrated out today and had emails re final payment and d/d mandate.
In the final payment email it reads
Quote
To view a copy of your final invoice please log on to our member centre at https://portal.plus.net/my.html

Upon logging in  I cannot see this final invoice and my account is partly deactivated...also the direct debit mandate has been cancelled and I have active referrals.
Can this account be converted to a email only account (or similar) to enable me to receive payments.
Thanks in advance
Ian

PS ticket # on account 114097074
10 REPLIES
MelRocks
Grafter
Posts: 87
Thanks: 1
Registered: 02-11-2015

Re: Account closure, referrals and final invoice

Hi there,
Looking at your account, the outstanding balance has been paid and the referral credits refunded separately, so this should be sorted now, but please let us know if we can help with anything else. Thanks.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

@Mel.. Thanks, how about access to the final invoice and referral credit note; I still cant seem to view these; have you the correct account (username hillblockCool
Ian
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

OK, I have had another look at my account..
1) How can the referrals be paid monthly as the direct debit has been cancelled.
2) I need my VAT invoice for the final bill and credit notes.
3) I require the account no to close so that I can receive credits every month.
Ian
acr
Rising Star
Posts: 222
Thanks: 13
Fixes: 1
Registered: 06-04-2007

Re: Account closure, referrals and final invoice

A Direct Debit gives authority to debit your bank account and has no relevance to being able to credit your bank account. In theory, Plusnet just need to know your bank details and you should be able to advise them in the 'Referral Payments' section of the Member Centre:-
https://portal.plus.net/my.html?s=0&action=update_bank_details
In practice, it is evident from a number of posts on this forum that the "official" line is that you are unable to downgrade to a free account any more (the only option being to pay about £20 a year to have an 'email only' account) and so you will lose any referral credits upon closure of your account unless you pay. However, there does appear to be an 'Unofficial" route to which some some posters on this forum have managed to get which does allow a downgrade to a free account.
Here is one successful attempt at being given a free account:-
http://community.plus.net/forum/index.php/topic,141118.0.html
Hopefully, you may be able to use it to get your free account. It seems to all depend on whether Plusnet staff follow official policy or not.

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

Could someone from CRT look at ticket #114097074
https://www.plus.net/wizard/?p=view_question&id=114097074
I have been bounced about for long enough and need this final bill sorting out once and for all.
Thanks in advance
Ian
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

Still being billed for services and I left 1 month ago.
Can CRT please look at my account and downgrade to justmai so that I can receive referral payments.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

OK...most things now sorted.
Have not received referral payments for a couple of months now, and just passed the billing date; can CRT have a quick look at my account, thanks.
Community Veteran
Posts: 26,449
Thanks: 691
Fixes: 8
Registered: 10-04-2007

Re: Account closure, referrals and final invoice

Does the value of the referrals exceed £5?
jelv (a.k.a Spoon Whittler)
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ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

Yes...about £20 now...about £8/month
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: 06-09-2007

Re: Account closure, referrals and final invoice

Had an email on the first of the month stating payment is going to be made by DD.
All sorted eventually.
Thanks again
Ian