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Account closed in September and still being charged!

lucybone
Just browsing
Posts: 1
Registered: ‎03-11-2018

Account closed in September and still being charged!

Moved home and closed the account.

Closing charges more or less as expected.

However just been emailed with new bill for December!  Why?

Most likely the closure has missed the move to new system that you report started in September!

Please can someone stop this and any future bills.

Many thanks

Ian

1 REPLY 1
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Account closed in September and still being charged!

Hello @lucybone

 

I am sorry to hear you have received this bill from us.

 

I have had a look into your account and responded to your query via a ticket. You can view my response by Clicking Here ​​​​​​

 

Should you require any further assistance, please feel free to ask.

 

Kind regards,

 

- Wakas