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Account cancellation not processed

slengger1
Browser
Posts: 2
Registered: ‎10-01-2022

Account cancellation not processed

Hello,

I cancelled my account (username [Removed]) with effect on 12/11/2021 , this was logged as query 219202436 and I received an email confirmation. However, despite this, I continue to receive bills from you and money is being taken from my account. Can you please immediately process the account cancellation and refund me for the money you took without my authorisation.  

Best regards

Sabine Lengger

 

Moderators Note: Personal information removed

3 REPLIES 3
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Account cancellation not processed

Hi there @slengger1, thanks for getting in touch.

 

I am really sorry for the concern caused by the account billing. I'm unable to see any incorrect payments being taken from the account; I have provided a further response on your account here for you: https://www.plus.net/wizard/?p=view_question&id=220996196

 

I hope this helps but please do get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
slengger1
Browser
Posts: 2
Registered: ‎10-01-2022

Re: Account cancellation not processed

My apologies Lauren and thanks for looking into this, you are indeed correct! 🙈

With best regards

Sabine Lengger

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Account cancellation not processed

Thanks for getting back to me and no worries, I am pleased this is cleared up Smiley

 

If you have any further queries at all, just get back to me and hope you enjoy the rest of your day. Take care!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team