cancel
Showing results for 
Search instead for 
Did you mean: 

Account cancelation

gissmo46
Dabbler
Posts: 19
Registered: 09-05-2014

Account cancelation

After being with plusnet for two years I finally got fed up with low speeds and dropped broadband line.  I applied to go with BT and my service was successfully transferred, why am I still getting bills from plusnet.  I checked with BT and they that they informed you they were taking over broadband and phone line, but you are still billing me for broadband.
3 REPLIES
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: Account cancelation

Hi gissmo46,
I'm really sorry about this, I've updated the ticket that you have raised, and this problem should be rectified soon Smiley
gissmo46
Dabbler
Posts: 19
Registered: 09-05-2014

Re: Account cancelation

Well I am still being hassled by plusnet, they have now blocked access to the main site until I pay.  If they black my name I will go mad.  How long does this take to sort out.
Plusnet Help Team
Plusnet Help Team
Posts: 13,256
Thanks: 197
Fixes: 62
Registered: 27-04-2007

Re: Account cancelation

Hi gissmo46,
As per our reply to ticket 101401005 we were waiting for the direct debit to clear before we could refund you.
It looks like It's been cancelled now so I'll send a query through to our billing team to have the outstanding balance removed and the account closed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team