Account cancelation

[#1]

After being with plusnet for two years I finally got fed up with low speeds and dropped broadband line.  I applied to go with BT and my service was successfully transferred, why am I still getting bills from plusnet.  I checked with BT and they that they informed you they were taking over broadband and phone line, but you are still billing me for broadband.

[#2]

Hi gissmo46,
I'm really sorry about this, I've updated the ticket that you have raised, and this problem should be rectified soon

[#3]

Well I am still being hassled by plusnet, they have now blocked access to the main site until I pay.  If they black my name I will go mad.  How long does this take to sort out.

[#4]

Hi gissmo46,
As per our reply to ticket 101401005 we were waiting for the direct debit to clear before we could refund you.
It looks like It's been cancelled now so I'll send a query through to our billing team to have the outstanding balance removed and the account closed.