Account billing
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Account billing
20-08-2017 5:43 PM
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Can anyone help i only have broadband and phone unlimited anytime calls. And this month my bill has a £9.99 charge saying Unlimited (contracted) Market 2/3 charge. I do not know what this is or why it is on my bill as i have not changed any of my services. I am not too happy with plusnet at the moment as they are becoming near impossible to contact cs and online chat never seems to be available...and to contact by telephone a joke.
Re: Account billing
20-08-2017 5:53 PM - edited 20-08-2017 5:58 PM
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Hi welcome to the forum
That will be the cost of your broadband, it's likely that you will have had a discounted period , where your broadband was free, that period has now finished, hence you are now seeing the standard charge of 9.99 for unlimited adsl broadband.
If you click here ( login required ) you wilt be able to see all your invoices and what discounts you have been getting.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Account billing
21-08-2017 3:16 PM
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Hi there,
In addition to @ITWorks's response, if you contact our Customer Options Team on 0800 013 2632 [Selecting Option 1, then Option 2] we'll happily look into providing you with a new discount/renew your contract.
At the time of writing this, there is no wait time to get through to them and they are here until 8pm.
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