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Account bill

tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Account bill

Can you guys please explain by monthly bill keeps changing, at no point did I agree to a monthly bill of £58, can you advise what the following are
Plusnet Anytime Charge £16.99
11 REPLIES
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Also explain why there are 2 charges for BT sport, one at £12.49 and one at £5.00, guys im on the verge of cancelling my direct debit.
Community Veteran
Posts: 6,320
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Account bill

'Plusnet Anytime Charge' will actually be your telephone line rental - always been wrongly worded.
You'll have a separate charge shown for the actual call plan.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Account bill

Do you have BT Sport HD via satellite (£12.49) and BT Sport via Youview (£5) perhaps?
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

No I only have BT sport Via plusnet box, dont even have a sky box anymore and havent for months.
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Guys I have looked at anothrt bill and once again another charge for Bt Sports at 12.49, I've not had sky since they day I joined the youview box, what is going on. Get this cancelled and im dur a refund for at least this month, this was explained at the time.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Account bill

Did you request cancellation your BT Sport via Sky when you took on Youview?
https://community.plus.net/forum/index.php/topic,141961
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Yes when I ordered youview, it was explained. that was my last month with sky,
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Guys can you please for the love of god cancel this BT sport at 12.49, Ive not had sky for 4 months and pleasse refund me for this month. Thats 4 months iv paid for something I didnt have.
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Hopefully plusnet reply to this soon as I will be going to the bank as this is not on.
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: Account bill

Have you tried contacting PN via Live Chat - May(?) be quicker than waiting for a response here?
If you look back at any closed tickets on your account, is there a record of your request to cancel BT Sport?  If so, at least you've got a ticket number to quote to them and claim all the payments deducted in error.
tolmie35
Grafter
Posts: 114
Thanks: 1
Registered: ‎04-02-2014

Re: Account bill

Issue resolved by Liam on chat, really appreciated.  Grin Grin Grin
Thanks