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Account affected by IMT-2993

Rising Star
Posts: 51
Thanks: 4
Fixes: 1
Registered: ‎04-08-2007

Account affected by IMT-2993

I agreed a new 18-month fixed price contract with Plusnet in February 2019. Since then I have experienced many problems with  overcharging on bills and difficulties with upgrading to additional services - too numerous to explain here. I have now discovered that I am being affected by an internal accounting problem which has a code name IMT-2993. I have issued a formal complaint for all the time and angst that this has caused me, and for Plusnet's inability to sort it out.

I am wondering how many other people have experienced problems with this mysterious IMT-2993 problem?

Plusnet Help Team
Plusnet Help Team
Posts: 8,907
Thanks: 1,525
Fixes: 479
Registered: ‎01-01-2012

Re: Account affected by IMT-2993

Thanks for your post @chaswick

I'm really sorry to hear about the issues you've had with the billing of your account.

As this matter concerns account sensitive information I'm afraid I can't discuss the matter via our community forums but I've updated your open complaint regarding this and I've also taken personal ownership of this for you.

Let us know if there's anything else we can help with


If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team