Thanks for your post @chaswick
I'm really sorry to hear about the issues you've had with the billing of your account.
As this matter concerns account sensitive information I'm afraid I can't discuss the matter via our community forums but I've updated your open complaint regarding this and I've also taken personal ownership of this for you.
Let us know if there's anything else we can help with
If this post resolved your issue please click the 'This fixed my problem' button
| Matthew Wheeler|
Plusnet Help Team