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Account access

dhaines
Hooked
Posts: 7
Registered: ‎28-10-2007

Account access

Having moved home I cannot access my account to make changes. There is an error message saying I can't make changes because there is an open ticket on my account saying I have a product change in progress. This was completed a week ago so needs to be cleared. I spoke to a nice lady yesterday who said she couldn't help. She advised to ring back today to speak to the Provisioning department who would be able to remove this problem. But Plusnet are not taking any calls today so I can't speak to them. Can someone please address this issue

Many thanks

Daryl 

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2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 28,396
Thanks: 6,226
Fixes: 1,453
Registered: ‎11-01-2008

Re: Account access


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
dhaines
Hooked
Posts: 7
Registered: ‎28-10-2007

Re: Account access

Well moving my post didn't actually achieve anything!