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Account 'What Happens Next?' Incorrect

hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Account 'What Happens Next?' Incorrect

New customer here, not activated yet.
In my account is says this: "As you're paying by Direct Debit only, we'll progress your order once the Direct Debit instruction has been confirmed by your bank." Now the DD has been in place for a while now but now I'm wondering why it's still there.
I know that my engineer appointment is booked I'm just anticipating that this *might* cause a problem when it comes to activation or is this not the case?
Thanks in advance
Paul
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Account 'What Happens Next?' Incorrect

Hi Paul,
I realised I forgot to mention this bit on the phone!
Your Direct Debit is showing as active and ready for instruction from our side. I'll update all systems accordingly.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
hillyfields123
Grafter
Posts: 148
Thanks: 2
Registered: 16-09-2014

Re: Account 'What Happens Next?' Incorrect

Thanks (yet again) Matty, you've been brilliant!