Account Suspension

[#1]

Quote

I don't like it and I should be given access to re-activate my account as I did have before this false accusation of me owing money was made. If it is not removed very soon I will cancel my account.

I can't reiterate enough that no one has done this on purpose, mistakes and problems do occasionally happen unfortunately one happened to you. I know you were subject to some inconvenience but no one has made false accusations towards you and anything on your account saying payment is owed has been removed.

Quote

I don't like it and I should be given access to re-activate my account as I did have before this false accusation of me owing money was made.

Can you advise what kind of access you are looking for please?

Quote

I will not ignore it. I will cancel my account.

If you are wishing to cancel you would need to call our customer options team on 0845 140 6002.

[#2]

Adam, Could you clarify something for me please. Have the mailboxes on the account been left active? Can he access Manage My Mail?

[#3]

jelv,
I can't confirm any details like that as it would be a breach of DPA.
I'll discuss this directly with the customer and make sure they get what they need.

[#4]

Email received this morning:
<<Dear Mr Driscoll,
Account username: (redacted)
We'd like to remind you again that payment is still due on your Plusnet account.
To avoid any restrictions to your service you should pay within the next 4 days.
Payment due
-----------
Amount owed: £21.74
Date payment was due: 23-11-2010>>
And the front page of my account still says as follows:
<<We couldn't take a payment that's due on your account. So that you can browse without restrictions it's best to make this payment as soon as you can.
Once we've received your payment any service restrictions we've made will be removed.
For more information about paying check our Billing Guide.
Amount owed:
    £21.99
Date payment was due:
    2010-11-23 00:00:00 >>
I would like to reiterate that I do not owe Plusnet any money at all!
This matter is closed. No further assistance required.