Account Still Hasn't Been Closed, despite Being Successfully Transferred on 21 September
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account Still Hasn't Been Closed, despite Bein...
Account Still Hasn't Been Closed, despite Being Successfully Transferred on 21 September
13-10-2020 8:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My broadband and phone was successfully transferred to Now TV on the 21st of September, 2020. I have a message on my Plusnet account, which states: "The Broadband cease on this account has been completed. Please arrange for the account to be cancelled." But there's been no response from Plusnet, and it states that my next billing date is on the 14th of this month.
What's going on? I don't want to be charged for a service I no longer use.
Thanks.
Re: Account Still Hasn't Been Closed, despite Being Successfully Transferred on 21 September
13-10-2020 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What can one say! https://www.theguardian.com/business/2017/mar/22/plusnet-fined-charging-customers-ofcom-bt-broadband...
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Account Still Hasn't Been Closed, despite Being Successfully Transferred on 21 September
18-10-2020 4:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The same thing has happened to me they didn't cancel. I didn't even realise Plusnet was part of BT thats even more shambolic how can I get them to refund me in the same way?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account Still Hasn't Been Closed, despite Bein...