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Account Restricted

FIXED
helenp1
Newbie
Posts: 1
Registered: ‎28-01-2021

Account Restricted

Unfortunately our account was a day late being paid this week, it should have been Monday but was paid on Tuesday. From yesterday we are getting  -https://www.google.co.uk/search?q=failed.billing.plus.net - on some sites but no on all. Can someone contact me to get this sorted please. 

 

I have waited over an hour on the phone to speak to customer services and your website appears to be down.

1 REPLY 1
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 69
Thanks: 20
Fixes: 8
Registered: ‎01-12-2020

Re: Account Restricted

Fix

Hello there, thank you for reaching out.

 

Please be advised that restrictions can sometimes take up to 4 hours to be fully removed off an account once the bill has been paid.

 

Please let me know if you're still having issues. Thanks, Adam.

 Adam
 Plusnet Help Team