cancel
Showing results for 
Search instead for 
Did you mean: 

Account Question

psheraton
Dabbler
Posts: 22
Thanks: 1
Registered: 11-03-2017

Account Question

Please can someone let me know when I can cancel my account and how much notice I need to give.

 

Cheers

Paul S

3 REPLIES
Moderator
Moderator
Posts: 17,997
Thanks: 1,438
Fixes: 154
Registered: 11-01-2008

Re: Account Question

Moderators Note.

Moved to correct board.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Moderator
Moderator
Posts: 17,997
Thanks: 1,438
Fixes: 154
Registered: 11-01-2008

Re: Account Question

If you leave within your contract period there are charges to pay https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#bb-broadband-and-phone...

You should be able to find your contract dates in the email you received when you signed up or in the member centre.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 128
Thanks: 32
Fixes: 4
Registered: 22-01-2018

Re: Account Question

Hi there,

I would advise you contact our Customer Options Team to discuss it further as they will go through the cancellation process with you and when in your case would be best to give us notice.

Telephone number:
0800 013 2632 or 0330 123 9197 (Both free from a Plusnet Landline)

Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team