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Account Frozen because of Billing software issues

rob22
Dabbler
Posts: 18
Registered: ‎25-11-2018

Account Frozen because of Billing software issues

‎05-06-2019 8:58 PM

Hi

Anyone know if there is any progress on this yet. Been waiting since November 2018. Raised a ticket a couple of months ago and phoned, but just said they are working on it. Anyone else with this problem? Thanks.

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OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Account Frozen because of Billing software issues

‎05-06-2019 9:59 PM

Hi @rob22,

 

Thank you for getting in touch. 

 

I have responded to your complaint ticket here

 

If there is anything else we may assist you with please feel free to get back in touch. 

 

Kind Regards

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haywardsteve
Grafter
Posts: 35
Thanks: 12
Registered: ‎14-12-2016

Re: Account Frozen because of Billing software issues

‎05-06-2019 10:11 PM

This has just happened to me this afternoon, Got a Email that my payment did not go through and would I please pay within 14 days BUT MY ACCOUNT WAS RESTRICTED FROM THAT MOMENT NOT 14 DAYS 

 

COME ON PLUS  NET GET THIS [-Censored-] FIXED AS ITS NOT RIGHT !!! I CANNOT LOGIN TO ANYTHING EVEN YOUR SITE TO PAY YOU

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Account Frozen because of Billing software issues

‎06-06-2019 9:31 AM

@haywardsteve we've responded to your post over Here an hour ago

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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