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Account Error

dean197gmail
Dabbler
Posts: 21
Thanks: 2
Registered: ‎01-02-2015

Account Error

There's something we should mention...
You can't change your products for the moment, there is a problem with your next billing date. Please try again later.
It looks like a temporary fault has stopped us from checking your line. Please give us a call on 0800 432 0200 or 0345 140 0200 for more information.
If you find you can't change your products again, let us know using the Help Assistant.
4 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Account Error

Hi dean197gmail,
It's likely to be because you don't theoretically have a billing date yet as your services haven't activated.
I can see that you have an appointment in for tomorrow, so you should be able to instigate a package change from then. Let me know if you have any issues.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
dean197gmail
Dabbler
Posts: 21
Thanks: 2
Registered: ‎01-02-2015

Re: Account Error

[INTERNAL]
The broadband order has been cancelled as there's no active phone line at the property. Please contact the customer so we can arrange a phone line to be installed, if they don't already have installation arranged elsewhere.
I should be going LIVE with Plusnet Fibre on the 03/02/2015
How come the above Error Message keeps showing when I access the Help Assistant
Kind regards
Mr Dean Mason
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Account Error

Do you have a BT wholesale telephone active (with BT, Plusnet or any other supplier)? If not have you ordered a line from Plusnet?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Account Error

Hi Dean, I'll address your issues internally on Ticket: 98673000
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet