Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Account Error
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Account Error
Account Error
01-02-2015 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There's something we should mention...
You can't change your products for the moment, there is a problem with your next billing date. Please try again later.
It looks like a temporary fault has stopped us from checking your line. Please give us a call on 0800 432 0200 or 0345 140 0200 for more information.
If you find you can't change your products again, let us know using the Help Assistant.
You can't change your products for the moment, there is a problem with your next billing date. Please try again later.
It looks like a temporary fault has stopped us from checking your line. Please give us a call on 0800 432 0200 or 0345 140 0200 for more information.
If you find you can't change your products again, let us know using the Help Assistant.
Message 1 of 5
(988 Views)
4 REPLIES 4
Re: Account Error
02-02-2015 9:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi dean197gmail,
It's likely to be because you don't theoretically have a billing date yet as your services haven't activated.
I can see that you have an appointment in for tomorrow, so you should be able to instigate a package change from then. Let me know if you have any issues.
Matty
It's likely to be because you don't theoretically have a billing date yet as your services haven't activated.
I can see that you have an appointment in for tomorrow, so you should be able to instigate a package change from then. Let me know if you have any issues.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 5
(524 Views)
Re: Account Error
02-02-2015 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
[INTERNAL]
The broadband order has been cancelled as there's no active phone line at the property. Please contact the customer so we can arrange a phone line to be installed, if they don't already have installation arranged elsewhere.
I should be going LIVE with Plusnet Fibre on the 03/02/2015
How come the above Error Message keeps showing when I access the Help Assistant
Kind regards
Mr Dean Mason
The broadband order has been cancelled as there's no active phone line at the property. Please contact the customer so we can arrange a phone line to be installed, if they don't already have installation arranged elsewhere.
I should be going LIVE with Plusnet Fibre on the 03/02/2015
How come the above Error Message keeps showing when I access the Help Assistant
Kind regards
Mr Dean Mason
Message 3 of 5
(524 Views)
Re: Account Error
02-02-2015 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you have a BT wholesale telephone active (with BT, Plusnet or any other supplier)? If not have you ordered a line from Plusnet?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 4 of 5
(524 Views)
Re: Account Error
02-02-2015 4:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Dean, I'll address your issues internally on Ticket: 98673000
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 5 of 5
(524 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page