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Account Details / View Transactions / Invoice Status / Pending ???

Bazzer99
Newbie
Posts: 1
Registered: ‎30-12-2017

Account Details / View Transactions / Invoice Status / Pending ???

After having two months of incorrect billing (and having to face the usual 45 minute plus wait in the call queue each time) I find that the invoice due for payment/collection on 23 December is marked as PENDING.

I'm not going to endure another 45 minute plus wait in the call queue so - does anyone have any idea what the PENDING status signifies?Huh

 

2 REPLIES
azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: ‎16-10-2015

Re: Account Details / View Transactions / Invoice Status / Pending ???

If you are paying by Direct Debit it normally changes from Pending to Fully Paid a couple of working days after its been collected. Just keep an eye on it for a few days.

Plusnet Help Team
Plusnet Help Team
Posts: 372
Thanks: 81
Fixes: 10
Registered: ‎07-12-2017

Re: Account Details / View Transactions / Invoice Status / Pending ???

Hi @Bazzer99, @azc is correct. From the payment being requested it can usually take 3-7 working days for the payment to clear.

 

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 Lauren Barry
 Plusnet Help Team