Account Closed - Needed to download invoices

[#1]

Hi
As per a previous topic I'm asking this on behalf of a relative who needed to download her plusnet invoices but as she has moved to another ISP her plusnet account has been closed. Could her access to invoices be temporarily re-enabled? If a moderator contacts me I'll send him or her the account username.

[#2]

Moderators can't help you:
[quote=http://community.plus.net/forum/index.php/topic,218.0.html]The forums are moderated by customers, namely;  Jim (Oldjim), Adie (dvorak) and Dick (Strat).  The moderators are not paid and volunteer their time freely. They do not get any special insight into what Plusnet are doing or when your ticket is going to be answered.
You need one of the Plusnet Digital Care team.

[#3]

Hi NovEmBer,
The account that is linked to your Forum account appears to be active and you should be able to log in and view your invoices.
Please let us know if we can of any further assistance.

[#4]

Quote from: NovEmBer

I'm asking this on behalf of a relative

@NovEmBer
I suggest you send a PM to Chris

[#5]

I don't know if Chris (or any of the other DC guys) have done anything with this yet, but I'm in a similar position, though I still have a number of other Plusnet accounts.  I've raised it on ticket #77591968 on one of the other accounts, though i don't know if that is the right thing to do or not.
Thanks
Phil

[#6]

@NovEmBer - Yes we should be able to do that, just need to know her username - drop me a PM and we'll arrange for access to be re-enabled for her.

[#7]

@Phil - portal login component added to the relevant account for you, please let me know when you're done downloading the invoices and I'll remove it again, thanks

[#8]

Thanks Matt, sorry for the delay.  All done now.
Thanks
Phil

[#9]

I've sorted NovEmBer's account problem out, just so you know it hasn't been forgotten